Shipping & Returns

We try our best to ship all in-stock products same or next day, if you need something urgently or if you have any questions, please contact us.

Once you have placed your order, you will receive an order confirmation and a delivery notification once your order is dispatched.

Shipping Times and Fees

We want our valued customers to understand that in order to offer the best and most transparent product pricing that we can, we don't price in the cost of shipping and instead charge a fair price for shipping separately. 

Delivery Destination

Delivery Service

Shipping Time

Shipping Fee

including Australia, Canada, Europe, New Zealand, Singapore, UK, USA.
7-14 days

Standard shipping fee is $25 USD.

Please note: You are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

Hong Kong Island and Kowloon 


2-4 days

$5 USD

Hong Kong outlying islands
2-4 days
$10 USD


Returns & Exchanges

If, for any reason, you are not completely satisfied with your order, please contact us so we can help to address any questions or concerns. For Warranty questions, please visit our FAQs.

Returns and Exchanges can be accepted within 30 days for unopened products in their original condition for store credit. We reserve the right to inspect and refuse any exchanges or refunds at our discretion. 

Please send us an email within 30 days to request your RMA (Return Merchandise Authorization) number and let us know if you would like to exchange or refund anything.

We stand by our products and will protect you from any manufacturing defects within one (1) year of purchase, applicable to cloth diapers ONLY. All you have to do is contact us and provide the receipt.

Kindly note: The cost of shipping to return items is the responsibility of the customer. We recommend using a tracked option as we will not take responsibility for lost or damaged items. 

If you have any questions or if your country is not listed in the shipping options at checkout, please feel free to email us at

Returned items should be sent to Unit B, 11/F, Victory Factory Building, 16 Wong Chuk Hang Road, Hong Kong